Before you preorder
1. What your preorder reserves
A one-time, refundable USD 50 deposit gives you the right to buy one ROOY hardware unit. When you complete the purchase, the full deposit is credited toward the product price. This payment is not the full purchase price and does not trigger shipment.
Paying the deposit does not authorize ROOY to charge the remaining balance automatically. ROOY will not save your payment method for a future automatic charge.
2. Product price and your discount
The product bundle includes one ROOY hardware unit and a 1-month ROOY AI subscription. Each valid preorder includes an additional year of ROOY AI at no charge and gives you 40% off the official product price at launch. Your USD 50 deposit is credited in full toward that price. Shipping and taxes are additional and are not discounted.
Using the current published price of USD 299:
Preorder product total: USD 299 × 60% = USD 179.40
Deposit paid: USD 50
Product balance: USD 179.40 − USD 50 = USD 129.40
Due at final purchase: product balance + shipping + taxes
These amounts use the current published price. We will show the final amount before you pay the balance. If the discounted product price is lower than your deposit, the difference will not be paid directly in cash; we will explain how it will be handled before final purchase opens. You may still request a full deposit refund before paying the balance.
3. Final purchase and delivery
When final purchase opens, we will email your preorder address. Before paying the balance, you can review the product price, delivery address, shipping costs, taxes and delivery arrangements, then decide whether to continue.
Paying the preorder deposit does not promise immediate delivery. Product specifications, estimated launch timing and supported regions may change before final purchase opens. We will explain any material change that affects price, benefits or delivery.
4. Refunding your deposit
Before paying the final order balance, you may sign in to your preorder account and request a full refund of the USD 50 deposit to your original payment method. After the refund succeeds, the related purchase right, 40% discount and deposit credit are cancelled.
After a full refund succeeds, you may place a new preorder with the same email under the terms then offered, provided preorders remain open and the account has no refund or dispute awaiting review. The new order has its own number and benefits; the previous order and refund records are retained.
If your preorder is locked to a final order, cancel that order to release the preorder before requesting a refund. If a payment dispute or another refund is already in progress, we must reconcile it first to avoid a duplicate refund.
After submitting a refund request, you can check its status in your preorder account. Your bank or payment network determines when the refund appears. Returns and refunds after balance payment will follow the product policy provided before final purchase and applicable law.
5. Preorder rights and available regions
Each preorder is for one unit only and cannot be transferred, split or used for multiple units. Apart from the deposit refunds described here, the discount and preorder right cannot be exchanged for cash. Your preorder status is based on verified payment, refund and use records. If the status in your account appears incorrect, email contact@rooy.ai and ask us to review it.
Planned initial markets are the United States, Canada, the United Kingdom, Germany, France, Austria, Switzerland, Italy, Japan, South Korea, Australia and New Zealand. Actual availability follows the country list shown on the preorder page. The preorder is not currently available in mainland China.
6. Cancellation or material changes
If ROOY cannot continue the preorder program, we will notify you and return any deposit that has not been credited to a final order to the original payment method. We will explain material changes to price, benefits or delivery arrangements before you pay the balance. You may cancel your preorder under the refund terms above.
7. Terms version and contact
We record the version of these terms that you accept. You can view it in your preorder account. Updated terms will show a version or revision date; we will explain material changes before you continue with a purchase.
The preorder service is provided by ROOY AI (HK) LIMITED. These terms do not limit consumer rights granted by applicable law. For questions about preorders, refunds or these terms, email contact@rooy.ai. Before live payments open, this page will identify the governing law and dispute resolution process.