How we handle your information
1. Scope of this notice
This notice covers the preorder flow and preorder account on the ROOY website. It does not cover skiing, sensor or coaching data produced by future ROOY hardware or app features. We will provide a separate notice before those features process personal information.
2. Information we process
Information you provide: your preorder email address and selected country or region. We will collect the delivery details needed for a final purchase at that stage.
Preorder and payment records: email verification results, the terms version and time you accepted it, your preorder number, amounts, payment and refund status, and customer and transaction identifiers returned by the payment provider.
Payment details returned by Stripe are linked to the relevant preorder and payment record and stored encrypted. Depending on what Stripe collects and returns, these details may include the payer’s name, email, phone number, billing or shipping address, tax ID, card brand, last four digits, expiry date, issuing country, card identifier, payment method, receipt link and number, transaction time, and verification or risk assessment results. We do not infer or add information that Stripe does not return. We use these records to reconcile transactions, provide customer support, issue refunds and handle payment disputes.
Security records: verification records for codes and sign-in credentials, session information needed to provide the service, and technical records used to limit unusual requests, review actions and prevent abuse, such as security identifiers derived from IP addresses.
Card details are processed through Stripe’s payment interface. ROOY does not receive or store your full card number or card security code.
3. How we use information
We use this information to verify your email, create and manage your preorder, reconcile payments, send verification codes and transaction notices, provide account access and refunds, secure the service, resolve disputes, and meet applicable financial and legal obligations.
Your email and country or region are required to complete the preorder. Without them, you cannot verify your email or preorder. Accepting this notice does not subscribe you to marketing emails.
4. Who receives information
Stripe processes payments and refunds. Transactional email providers deliver verification codes, sign-in links and preorder notices. Hosting and security providers support the website. We provide information only as needed for them to deliver these services.
We may also provide necessary records to authorized recipients when required by applicable law, or when needed to resolve payment disputes and protect legal rights. Before publication, this notice will identify the service providers we use and their processing arrangements.
5. Browser storage and security
The preorder flow uses necessary cookies to maintain email verification, signed-in sessions and access to payment results, and to help prevent unauthorized actions. If you block these cookies, verification, sign-in or refund features may not work.
The website stores your language choice in your browser’s local storage. You can remove this preference by clearing the site’s data in your browser. Clearing browser data does not delete preorder or payment records from our servers. Payment providers may also use browser storage required to operate their services.
6. Retention and international processing
Verification codes, sign-in links and sessions expire and cannot be used afterward for verification or access. When a credential expires, related preorder or security records are not necessarily deleted at the same time.
We will set retention periods for preorder, payment, refund, terms acceptance and audit records based on preorder fulfillment, dispute resolution, and applicable financial and legal requirements. Specific periods and deletion rules will be defined before publication.
Depending on our service providers and hosting locations, your information may be processed outside your country or region. The relevant locations, transfer mechanisms and safeguards will be identified before publication.
7. Your choices and rights
Depending on applicable law, you may request access to, correction or deletion of your information, or ask for a copy. You may also have the right to restrict or object to certain processing. Where processing relies on your consent, you may withdraw it. You may also complain to the data protection authority with jurisdiction.
To exercise these rights, email contact@rooy.ai. We may need to verify your identity first. Records required by law or still needed for an unresolved dispute may not be deleted immediately. We will explain any limits and the reason for them when handling your request.
8. Updates to this notice
This page shows when the notice was updated. If we make a material change to how information is used, who receives it or your rights, we will explain it on the website or notify you in another appropriate way. Before publication, we will confirm the applicable lawful bases and the other outstanding details described above.
